Last Updated: April 21, 2026
Effective Date: April 21, 2026
1. Introduction
ETechInfo Consultant (“we,” “our,” or “us”) is a technology consulting company registered in India, operating through our website etechinfoconsultant.com and our software product Zapwa — a bulk WhatsApp messaging platform built on the WhatsApp Business API (provided by Meta Platforms, Inc.).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, services, or Zapwa. By using any of our services, you agree to the terms described in this policy.
2. Information We Collect
We may collect the following types of information:
a) Information You Provide Directly
- Full name, business name, email address, and phone number
- WhatsApp Business Account details
- Billing and payment information
- Messages, templates, and contact lists uploaded to Zapwa
b) Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent, and navigation behavior on our website
- Log data and usage analytics
c) Information from Third Parties
Data received from Meta (WhatsApp Business API) related to message delivery, read receipts, and account status
Information from payment processors for billing purposes
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our services including Zapwa
- To send and deliver WhatsApp messages on your behalf through the WhatsApp Business API
- To process payments and manage your account
- To respond to your support queries and communications
- To improve our products, features, and customer experience
- To comply with legal obligations and Meta’s WhatsApp Business Policy
- To send you important service updates, security alerts, and administrative messages
4. WhatsApp Business API & Meta Platform
Zapwa operates using the WhatsApp Business API provided by Meta Platforms, Inc. By using Zapwa, you acknowledge and agree that:
- All messaging activities through Zapwa must comply with Meta’s WhatsApp Business Policy and Commerce Policy
- We do not store the content of your WhatsApp messages beyond what is necessary for delivery and reporting
- Message delivery status (sent, delivered, read) is shared with us by Meta as part of the API
- You are solely responsible for ensuring that your contact lists and message content comply with applicable
- laws, including obtaining proper consent from recipients before messaging them
- We are a solution partner operating through a licensed Business Service Provider (BSP) — Tata TTNS
5. How We Share Your Information
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors (such as cloud hosting, payment processors, and analytics tools) who assist us in operating our services, under strict confidentiality agreements
- Meta Platforms: As required to operate the WhatsApp Business API
- Tata TTNS (BSP Partner): Our licensed Business Solution Provider partner for WhatsApp API access
- Legal Compliance: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or sale of company assets
6. Data Retention
We retain your personal data only as long as necessary to provide our services or as required by law. Specifically:
- Account data is retained for the duration of your active account plus 90 days after closure
- Message logs are retained for up to 30 days unless you request earlier deletion
- Billing records are retained for up to 7 years as required under Indian tax regulations
7. User Data Deletion
You have the right to request deletion of your personal data at any time. To submit a data deletion request, please contact us at:
📧 info@etechinfoconsultant.com
📞 +91 9953153142
We will process your request within 30 days and confirm deletion via email. Please note that some data may be retained if required by law or for legitimate business purposes.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include:
- SSL/TLS encryption for data in transit
- Restricted access controls for internal systems
- Regular security reviews of our platform
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
9. Cookies
Our website uses cookies to improve your browsing experience. These include:
- Essential cookies — required for the website to function
- Analytics cookies — to understand how visitors interact with our site (e.g., Google Analytics)
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to remove the information.
12. Your Rights
As a user, you have the following rights regarding your personal data:
- Right to Access — Request a copy of the data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete data
- Right to Deletion — Request deletion of your personal data
- Right to Restriction — Request that we limit how we use your data
- Right to Portability — Request your data in a portable format
To exercise any of these rights, contact us at info@etechinfoconsultant.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
ETechInfo Consultant
📧 info@etechinfoconsultant.com
📞 +91 9953153142
🌐 https://etechinfoconsultant.com
